So a part of my new job is I sometimes get to handwrite the notes the customers want to include in their flower bouquet deliveries. I don’t meet them, just get the requests through an iPad… Today I helped people offer their condolences, wish happy birthdays, confess love, express gratitude, ask for apologies, decorate their own space, mark their anniversaries, recall inside jokes I didn’t understand, remind their best friend of their magic, share excitement.
This is the customer service I want to give.
I felt whole today. I’m doing something I love.